No public support email is listed on this page, and email support is currently unavailable. For account, payment, or refund questions, submit a ticket through your dashboard.
Email support is unavailable, so no email response time is provided.
Support & Help Desk
Submit connection issues, subscription setup questions, payment checks, and refund requests through your dashboard. Keep your issue and account details together to share updates and follow up easily.
Submit a Ticket →You’ll need to sign in to access the dashboard. Create an account with a username and password—no email address required.
Contact Options & Response Times
Tickets: Account Support
Use tickets for connection issues, client setup, subscription access, order status, and refund requests. Describe what’s happening and follow up in the same ticket. Add new details there if anything changes.
Response times depend on the ticket queue and the complexity of your issue. We don’t promise a fixed turnaround time. Check your dashboard for updates; verifying an order or reproducing an issue may require further discussion.
Open the Help DeskTelegram
No public Telegram contact is listed on this page, and instant messaging support is currently unavailable. Follow up on existing requests in your ticket.
This channel is unavailable, so no instant message response time is provided.
Before You Submit
Connection & Subscription Issues
Tell us your platform, client app, selected server region, and whether the issue occurs during import, connection, or when accessing a service. Include the full error message and note whether it affects only one app or persists after switching local networks.
Before sharing a screenshot, hide subscription links, account passwords, tokens, and other private information. Don’t paste your full subscription URL into the ticket. If support needs more details, follow the instructions in your ticket.
Payment & Refund Issues
Include the order number shown in your dashboard, selected plan, payment method, and current order status. For payment screenshots, show only what’s needed to verify the transaction and hide unrelated account details. Accepted payment methods: Alipay / WeChat Pay / USDT.
VPNTrain offers 14-day refunds for any reason. To request one, include the relevant order and your refund request in a ticket. See the refund policy for eligibility and processing details.
Helpful Resources
For installation and import steps, see the guides. For connection, speed, and billing questions, check the FAQ. If you still need help, list the steps you’ve already tried in your ticket so support can continue troubleshooting.
Keep track of your request: After submitting, keep the original ticket and add any changes to the error or order status there. Avoid opening multiple tickets for the same issue so the troubleshooting history stays in one place.